OHKZ stands for Korea OPEN Healthcare, an integrated healthcare brand that combines the technological expertise of Cizen Medical Foundation, a leading disease diagnostics specialized institution in Korea, and the excellent clinical experience of MPK Clinic.
We offer a range of services including Korean-style diagnostic testing centers, self-tests, clinics, comprehensive examinations, remote consultations, and more.
More detailed information is available in the [About us] section of the menu.
OHKZ’s website provides the following range of services, and we strive to ensure the high quality of our services through regular updates.
- LAB for Patient: This is a disease diagnosis service designed for patients. We offer the following information: request for names of tests, pre-appointment for tests, appointment for outpatient treatment, health information, information about discounts and promotions, etc.
- LAB for Doctor : This is a disease diagnosis service designed for doctors. We provide the following information: survey requests and information about surveys, information about the latest scientific research, information about events and much more.
- Clinic: a service for patients that provides them with the opportunity to sign up for services such as outpatient treatment, general examination and remote consultations, as well as provides useful health information and information about discounts and promotions.
Below are the reservation types, and if you have any further questions, please contact our customer center.
- Examination: Online reservations or phone reservations are recommended, but not mandatory.If you wish to undergo testing, feel free to visit the location of your choice at any time after inquiring by phone.
- Home examination : It is necessary to make an appointment online or by phone no later than 1 day in advance. An appointment on the same day is not provided.
- Treatment : It is recommended to make an appointment by phone or online, although this is not mandatory.
If you wish to receive medical treatment, please feel free to visit the clinic of your choice at any time after inquiring by phone. - General examination : Mandatory registration online or by phone.
- Remote consultation : Mandatory registration online or by phone.
When making any online recording on the OHKZ website, the booking department staff will promptly notify you by phone or send you a text message after confirming the details of the recording.
Certainly, if there is a delay in receiving a confirmation for your reservation, please contact our customer center for assistance.
If you need to change or cancel an appointment, please contact us through our contact center.
However, compensation may be charged for the cancellation of certain pre-planned services, such as remote consultations and general examinations, etc.
In order to ensure confidentiality, OHKZ manages personal information using security and encryption technologies.
We strictly comply with the relevant laws and regulations. For more information, please read the privacy policy at the bottom of the website.
OHKZ is always ready to listen carefully to your valuable opinion.
Please inform us of any inconveniences when using the website or areas requiring improvement, and we will promptly take the necessary measures.
OHKZ always listens carefully to your valuable opinion and will promptly take the necessary measures.
Please let us know about any inconveniences or questions that you have.
It is recommended to make an appointment by phone or online, although this is not mandatory.
If you plan to take the test, please contact the department you wish to visit at any time convenient for you, and then make an appointment.
Depending on the type of test, fasting may be required.
For more information, please contact the doctor who ordered the test, or contact the blood collection center directly.
The self-test products are scheduled to be released in April 2024 and will be available for purchase through our online shopping portal, at OHKZ locations, and at pharmacies located in Almaty.
It is recommended to make appointments by phone or online, although this is not mandatory.
If you plan to take the test, please contact the department you wish to visit at any time and make an appointment.
When making an online appointment on the OHKZ website, the booking department staff will promptly notify you by phone or send you a text message confirming the details of the appointment.
Be sure to use the QR code inside the product box for registration. (Alternatively, you can enter the number below the QR code.)
The QR code on the packaging is for downloading the application that provides the Self-Test service. The QR code inside the box is used for sample registration.
Our service includes a Self-Test application, and the test results can be viewed within the personal account on the product application.
At OHKZ Laboratory, we use STI test reagents developed by Seegene, Inc., a globally trusted company from Korea, to preemptively check and manage our customers’ health. These reagents are based on multiplex real-time PCR technology, which has been proven to have high accuracy and reliability in various studies. According to The Journal of Infection in Developing Countries, this testing method demonstrates a sensitivity of 98.1% and an accuracy of 96.7%, offering excellent performance. However, test results may vary depending on the specific pathogen.
These tests are aimed at early detection and prevention of diseases, assisting our customers in better health management.
Results can be confirmed within 2-5 days after the sample arrives at the OHKZ laboratory. In cases of high workload or the need for additional analysis, delays may occur.
No, the test fees are included in the set price, and additional charges only apply to delivery costs.
It is recommended to use the first morning urine. If the first morning urine cannot be used, the sample should be collected at least 3 hours after the last urination. The urine sample volume should be at least 30ml for testing. For more detailed information, please refer to the instructions within the set.
There are two ways to send the sample to the laboratory:
- Send it via OHKZ courier service (delivery fee within the Almaty region is 1500TG).
- You can also send it directly using other delivery services like Yandex Delivery, InDriver, or Kazpost. In this case, the customer is responsible for any loss of the sample.
Yes, you can pick up the product directly from our office at the following locations:
-
OHKZ Clinic
BC Koktem Grand, Dostyk Avenue 210B, 1st floor
- Pharmacy Hours:
- Mon-Fri: 08:30-17:00
- Contact Phone Number:
- Phone: 355-42-01
Mobile: 8-771-300-59-16
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OHKZ Clinic Orbita
Microdistrict Orbita-2 district, 28g, 1st floor
- Pharmacy Hours:
- Mon-Fri: 08:00-16:00
Saturday: 09:00-13:00 - Contact Phone Number:
- Phone: 355-42-01
Mobile: 8-771-300-59-16
Additionally, delivery is available, with a 1500TG additional charge within the Almaty region.
It is necessary to make an appointment online or by phone no later than 1 day in advance. Same day appointments are not provided.
When making an online appointment on the OHKZ website, the booking department staff will promptly notify you by phone or send you a text message confirming the details of the appointment.
It is necessary to check the section [LAB for Doctor> How to Request Test] in the menu.
If you have any additional questions, please contact one of our representatives on the phone or the Help Center.
It is necessary to check the section [LAB for Doctor> How to Request Test] in the menu.
If you have any additional questions, please contact one of our representatives on the phone or the Help Center.
Please contact our OHKZ Representative or Customer Service Center, and we will respond to you promptly.
Please contact our OHKZ Representative or Customer Service Center, and we will respond to you promptly.
Appointments by phone or online, although this is not mandatory.
If you plan to receive treatment, we ask you to contact the department you wish to visit at any time, and make an appointment.
When making an online appointment on the OHKZ website, the booking department staff will promptly notify you by phone or send you a text message confirming the details of the appointment.
It is recommended to make appointments by phone or online, although this is not mandatory. If you plan to receive treatment, we ask you to contact the department you wish to visit at any time, and make an appointment.
When making an online appointment on the OHKZ website, the booking department staff will promptly notify you by phone or send you a text message confirming the details of the appointment.
Remote consultation is a service in which you can get advice from local and foreign medical experts online.
This allows you to receive medical services without restrictions on distance or time. Also, reducing the cost of treatment.
OHKZ provides remote consultation services with the participation of leading specialists from Korea, and medical translators at OHKZ Provide Support at various stages.
From interpreting and translating medical records, to issuing prescriptions and drawing up treatment plans.
You can make an appointment online or through the Customer Service Center.
The appointment will be confirmed after a consultation with a OHKZ employee.
More detailed information can be found in the menu section [Remote Consultation > Terms of Use].
The cost of service will vary, depending on the content of the consultation and the qualifications of the doctor.
The exact cost of the service will be provided during the consultation.
The remote consultation service is conducted through the following procedure:
- Reservation Application and Medical Record Submission : Please provide detailed medical records and information about your health when applying for a reservation.
- Medical Record Review and Reservation Confirmation : After reviewing the medical records, OHKZ doctors and Korean consultants will confirm the reservation schedule.
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Remote Consultation Session :
The remote consultation service with a Korean consultant will take place at OHKZ Clinic in Almaty City, under the supervision of OHKZ doctors and an interpreter.
Remote consultation can be an effective method for certain diagnoses and treatments,
but in emergency situations or cases requiring physical contact and direct manipulation, an actual visit to a hospital may be necessary.
Remote consultations are primarily useful for general counseling, routine examinations, preventive care, interpretation of test results, formulation of treatment plans, and monitoring of health conditions.
A physical visit to the hospital is required in the following cases:
- Emergency Situation: A life-threatening situation or the need for urgent medical care.
- Examinations and Procedures Requiring Physical Contact: Blood test, X-ray, ultrasound and other diagnostic methods.
- Serious Illness or Complicated Condition: Heart attack, severe breathing difficulties, severe bleeding and other serious diseases or symptoms.
- The need for Physical Assessment and Intervention: Cases requiring surgery, manipulation of muscles or joints, as well as blood transfusions and other types of treatment.
In order to ensure confidentiality, OHKZ manages personal information using security and encryption technologies. We strictly comply with the relevant laws and regulations.
For more information please read the privacy policy at the bottom of the website.
